1. What is Personal Information?

Personal information means any information about an identifiable individual, including but not limited to your name, contact details, driver's license information, and payment details.

2. What Information We Collect

We collect only the information necessary to provide our services, including:

• Full name, address, and phone number
• Email address
• Driver's license information
• Payment and billing information
• Reservation and rental details
• IP address, browser data, and website usage information (via cookies and analytics tools)

3. How We Collect Information

We collect your information:

• Directly from you through booking forms, phone calls, emails, and in-person interactions
• Through our website (including forms and cookies)
• From third parties when required, such as driving record checks or insurance-related inquiries

4. How We Use Your Information

We use your personal information to:

• Verify your identity and eligibility to rent a vehicle
• Process reservations and payments
• Provide customer service and support
• Send booking confirmations and reminders
• Prevent fraud and ensure security
• Comply with legal and regulatory requirements

5. SMS Communications & Terms of Service

By providing your phone number and opting in, you agree to receive SMS messages from Rent A Car Vancouver regarding reservations, updates, and service-related communications.

Message Frequency
Message frequency varies based on your interactions (e.g., confirmations, reminders, and support messages).

Message & Data Rates
Standard message and data rates may apply depending on your mobile carrier.

Opt-In
Consent is provided when you submit your phone number through our website, booking system, or other communication channels.

Opt-Out
You may opt out at any time by replying "STOP" to any message.

Help
For assistance, reply "HELP" or contact us:

• 604-649-1231
• 778-385-5551
• 604-689-1231

Privacy
Your information is handled in accordance with this Privacy Policy. SMS consent is not shared with third parties or affiliates.

Carrier Disclaimer
Mobile carriers are not responsible for delayed or undelivered messages.

CASL Compliance
We comply with Canadian Anti-Spam Legislation (CASL). You may withdraw your consent at any time.

6. Sharing of Personal Information

We do not sell your personal information.

We may share your information only in the following circumstances:

• With payment processors (Cardknox) to securely process transactions
• With insurance providers, only when required for claims or incidents
• When required by law, regulation, or legal process

7. Cookies & Website Tracking

Our website uses cookies and analytics tools (such as Google Analytics) to:

• Improve website performance and user experience
• Understand how visitors use our website

You may disable cookies through your browser settings; however, some website features may not function properly.

8. Data Retention

We retain personal information for up to 12 months, or as required to fulfill legal, regulatory, or business obligations.

9. International Customers & Data Transfers

As we serve international customers, your personal information may be processed or accessed outside your country of residence, including in Canada. We take reasonable steps to ensure your data remains protected under applicable laws.

10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure.

11. Your Rights

You have the right to:

• Request access to your personal information
• Request corrections to inaccurate information
• Withdraw your consent (subject to legal or contractual limitations)

12. Withdrawing Consent

You may withdraw your consent at any time with reasonable notice. Please note that doing so may limit our ability to provide services to you.

13. Contact Us

Privacy Officer
Rent A Car Vancouver
1361 Robson St
Vancouver, BC
Email: info@rentacarvancouver.com